Reference

Your Account Rights and Our Legal Framework

We operate wbtoto168 with clear terms that protect your account, your deposits and your withdrawals.

Account SecurityData ProtectionPayment SafetyContact & Support

How We Handle Your Account and Funds

wbtoto168 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with wbtoto168, you agree to our terms of service which govern deposits, withdrawals, account suspension and closure. Your account is personal and non-transferable; we verify your identity at sign-up and before your first withdrawal. Deposits via DANA, OVO, GoPay and QRIS

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are processed in real time and appear in your wallet instantly. Withdrawals are verified within one business day, then sent back to your source payment method. Where access or eligibility is discussed, depends on local law — we operate within the jurisdictions that permit our service
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to Indonesian players. Your account is yours to manage; you can update your profile, change your payment method, and request your transaction history anytime through your account settings.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

How to Contact Us About Policy Questions

Live Chat Available 24/7 inside your account lobby. Click the chat icon in the bottom-right corner to speak with our support team in English about account, payment or policy questions.

Email Support Send policy inquiries to [email protected]. We reply within 24 hours during business days. Include your account email and a clear description of your question.

Account Settings View your complete account history, payment records and personal data anytime in the Account menu on the main lobby. Request data corrections or account changes directly from your profile.

DATA & SECURITY

How We Protect Your Information

Encrypted Storage

Your account details, payment information and transaction history are encrypted using industry-standard SSL protocols. We do not store full payment card data on our servers; only secure tokens are retained for future withdrawals.

Identity Verification

At account creation and before your first withdrawal, we verify your identity using the email and phone number you provide. This protects your account from unauthorized access and ensures deposits and withdrawals match your registered profile.

Cookie & Session Policy

We use session cookies to keep you logged in and to remember your preferences. These expire after inactivity. No tracking cookies follow you off-site. You can disable cookies in your browser; your account remains accessible via login.

Data Retention

We retain your account data and transaction records for five years to comply with payment regulations and audit requirements. After account closure, data is archived separately and deleted after this period, or sooner if you request it in writing.

Third-Party Sharing

We do not sell or share your personal data with third parties for marketing. We share payment and identity data only with payment processors (DANA, OVO, GoPay, QRIS) and fraud-prevention services to process your deposits and withdrawals safely.

Request Changes or Deletion

Contact our support team via live chat or email to update your personal data, request a copy of your stored information, or ask questions about how we use your data. Requests are handled within 10 business days.

Legal Questions Our Players Ask

You can close your account anytime through Account Settings. We verify your identity, ensure you have no pending withdrawals, and then freeze your account. Your funds are returned to your registered payment method within one business day. Your account data is archived and deleted after five years.

Yes. If you believe a deposit did not reach your wallet or a withdrawal was delayed, contact our support team immediately with your transaction ID. We investigate payment disputes within 48 hours and work with your payment provider (DANA, OVO, GoPay or QRIS) to resolve the issue.

Our compliance team verifies your identity at sign-up using the email and phone you provide. Before your first withdrawal, we confirm your details match payment records. This protects you from fraud and ensures your funds go to the right person. Verification is mandatory where local law permits.

We store encrypted payment tokens (not full card or account numbers) for up to five years to process future deposits and withdrawals. Your transaction history is kept for five years for audit and regulatory purposes. You can request deletion anytime by contacting support.

No, we do not sell or share your data for marketing. We share payment information only with payment processors and fraud-prevention services to process your DANA, OVO, GoPay or QRIS transactions safely and securely.

We may suspend your account if we detect unusual activity, if you breach our terms, or if payment verification fails. We notify you by email and give you the chance to respond. Suspended accounts remain frozen; you can appeal via support within 30 days.

Yes. Contact our support team via live chat or email and request a data access report. We provide a complete copy of your stored information, including account history and payment records, within 10 business days at no charge.

Your Account Rights and Our Legal Framework

How to Contact Us About Policy Questions

How We Protect Your Information

Encrypted Storage

Identity Verification

Cookie & Session Policy

Data Retention

Third-Party Sharing

Request Changes or Deletion

Legal Questions Our Players Ask

01 What happens to my account if I want to close it?

02 Can I dispute a deposit or withdrawal?

03 Who verifies my identity and why?

04 How long do you keep my payment information?

05 Is my data shared with other companies?

06 What is your policy on account suspension?

07 Can I request a copy of my personal data?

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